Refund & Return Policy
Effective Date: October 11, 2026
Thank you for shopping with Simply Simple Stamping!
At Simply Simple Stamping, LLC, we want you to understand our refund, return, and cancellation policies before making a purchase.
Because many of our products are digital downloads, instructional materials, and event registrations, all purchases are considered final sale unless otherwise stated or required by applicable law.
Please review the following information carefully before completing your order.
1. Digital Products and PDF Downloads
All purchases of digital products are final and nonrefundable.
This includes:
Digital crafting tutorials and PDF instructions.
Digital books and downloadable instructional materials.
Past Creativate Retreat tutorial collections.
Other downloadable digital products offered through our Website.
PDF files and other digital downloads are nonrefundable once purchased, except where required by applicable law.
Customers are responsible for ensuring they have the necessary equipment, software, and basic knowledge to download, open, save, and use PDF documents.
We recommend downloading and saving purchased files promptly and keeping a backup copy for future reference.
Download Links
Digital products purchased through our Squarespace store are delivered electronically.
Standard Squarespace download links expire after 24 hours. When supported by Squarespace, customers may request a refreshed download link using the original expired link or by contacting us.
Customers are responsible for downloading and saving their files.
Copyright and Sharing Restrictions
Purchased digital files are for the individual purchaser's authorized use.
PDF files, instructional videos, and other purchased materials may not be publicly posted, redistributed, shared with others, or resold.
Please refer to our Terms & Conditions for additional information about permitted use of tutorials, including creating and selling finished handmade projects.
Problems Accessing a Digital Purchase
If you experience a technical issue receiving or accessing a purchased file, please contact us at Connie@SimplySimpleStamping.com.
We will make reasonable efforts to help resolve verified delivery or access problems.
Customers are responsible for understanding how to use PDF files and compatible software. General assistance with operating personal devices, printers, or software is not included with a digital product purchase.
Technical assistance does not automatically make a final-sale digital purchase eligible for a refund. However, if we cannot provide the purchased content, we will address the matter in accordance with applicable law and the circumstances of the transaction.
2. Creativate Retreat Registration
All Creativate Retreat registrations are final and nonrefundable, except where required by applicable law or expressly stated in the applicable registration offer.
This policy applies to early-bird and general registrations.
Please review the retreat details, included materials, dates, and participation requirements before purchasing.
If you are unable to attend or participate after registering, your purchase remains nonrefundable.
Changes or Cancellation by Organizers
If a Creativate Retreat is postponed, substantially changed, or canceled by its organizers, registered participants will be notified of the circumstances and available options.
Any refunds, replacement access, or other remedies will be determined based on the original purchase terms, the content or services delivered, and applicable law.
Closing a registration period does not automatically cancel access for customers who have already purchased a retreat.
3. Online Courses and Purchased Content
Purchases of online courses and instructional content are final and nonrefundable, except where required by applicable law.
Customers are responsible for maintaining their account credentials and using compatible devices and software to access purchased materials.
If you cannot access content included in your purchase, please contact us so we can investigate the issue.
Access to Creativate Retreat content is governed by the access terms provided at the time of purchase, including any applicable lifetime-access provisions.
4. Printed Books and Physical Merchandise
Printed books, Creativate clothing, and other physical merchandise sold directly through our Website are final sale.
We do not accept returns or offer refunds for changes of mind, incorrect size selections, or other customer preference changes, except where otherwise required by law.
Physical products are available for purchase and delivery within the United States only.
Shipping charges are displayed during checkout.
Damaged, Defective, or Incorrect Merchandise
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery whenever possible.
Email Connie@SimplySimpleStamping.com and include:
Your name and order number.
A brief description of the problem.
Photographs of the affected merchandise, if available.
We will review each situation individually and determine an appropriate resolution, which may include a replacement, refund, or another remedy.
The requested seven-day reporting period does not limit any rights or remedies available under applicable law.
Lost or Missing Shipments
If your order has not arrived within the expected delivery period, please contact us.
We will investigate the shipment with the appropriate shipping carrier or fulfillment provider and determine the available resolution.
Unavailable Merchandise
If a physical product becomes unavailable after purchase and we cannot fulfill the order, we will notify you and issue a refund for the unavailable item.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before production or order processing begins. However, we cannot guarantee that an order can be changed or canceled once processing has started.
This does not affect cancellation or refund rights provided by applicable law.
5. Shipping Delays
Shipping and delivery dates are estimates unless a specific delivery commitment is expressly provided.
If we cannot ship an order within the promised timeframe, or within the timeframe otherwise required by law, we will provide any required delay notification, cancellation options, and refunds.
6. Memberships and Recurring Subscriptions
Simply Simple Stamping may offer paid monthly memberships or recurring subscriptions through Squarespace.
When available, subscription prices, billing intervals, included benefits, and cancellation terms will be disclosed before purchase.
Unless otherwise stated, recurring memberships automatically renew until canceled.
Customers may cancel eligible subscriptions through their Squarespace customer accounts.
Cancellation generally prevents future renewal charges, while access continues through the end of the current paid billing period.
Previously processed membership payments are generally nonrefundable, except where required by law or expressly provided in the subscription offer.
Canceling a subscription does not automatically refund charges already processed.
7. Purchases Through Third-Party Websites
Some products and services promoted on Simply Simple Stamping are purchased through independent third-party websites.
These include:
Stampin' Up!
Orders completed through Connie's separate Stampin' Up! online store are subject to Stampin' Up!'s applicable purchase, shipping, refund, and return policies.
YouTube Memberships
Memberships purchased through YouTube are billed and managed by YouTube and are subject to YouTube's applicable cancellation and refund policies.
Simply Simple Stamping's Refund & Return Policy applies to eligible purchases completed directly through our Website and does not replace the policies of independent sellers or service providers.
8. Refund Processing
When a refund is approved or required, it will generally be issued through the original payment method using our Squarespace payment services.
The time required for the refund to appear in your account may depend on your financial institution or payment provider.
We will communicate any additional instructions when necessary.
9. Contact Us
If you have questions about a purchase, delivery issue, or this Refund & Return Policy, please contact:
Simply Simple Stamping, LLC
Email: Connie@SimplySimpleStamping.com
Website: www.simplysimplestamping.com
Please include your order number when contacting us about a purchase.
We appreciate your understanding of our policies and your support of Simply Simple Stamping.
Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be waived.